JPexamのIT認証試験問題集は長年のトレーニング経験を持っています。JPexam HDIのHD0-300試験トレーニング資料は信頼できる製品です。当社のスタッフ は受験生の皆様が試験で高い点数を取ることを保証できるように、巨大な努力をして皆様に最新版のHD0-300試験トレーニング資料を提供しています。JPexam HDIのHD0-300試験材料は最も実用的なIT認定材料を提供することを確認することができます。
HDIのHD0-300認定試験は現在で本当に人気がある試験ですね。まだこの試験の認定資格を取っていないあなたも試験を受ける予定があるのでしょうか。確かに、これは困難な試験です。しかし、難しいといっても、高い点数を取って楽に試験に合格できないというわけではないです。では、まだ試験に合格するショートカットがわからないあなたは、受験のテクニックを知りたいですか。今教えてあげますよ。JPexamのHD0-300問題集を利用することです。
試験番号：HD0-300問題集
試験科目：Help Desk Manager
最近更新時間：2013-12-26
問題と解答：全176問
100％の返金保証。1年間の無料アップデート。
JPexamはIT試験問題集を提供するウエブダイトで、ここによく分かります。最もよくて最新で資料を提供いたします。こうして、君は安心で試験の準備を行ってください。弊社の資料を使って、１００％に合格を保証いたします。
より効果的に試験に合格する方法がわからないなら、私は良いトレーニングサイトを選ぶというアドバイスを差し上げます。そうしたら半分の労力で二倍の効果を得ることができますから。JPexamはいつまでも受験生の皆さんにHDIのHD0-300認証試験の真実な試験トレーニング資料を提供することに力を尽くしています。JPexamのHDIのHD0-300認証試験の問題集はソフトウェアベンダーがオーソライズした製品で、カバー率が高くて、あなたの大量の時間とエネルギーを節約できます。
JPexamはあなたが次のHDIのHD0-300認定試験に合格するように最も信頼できるトレーニングツールを提供します。JPexamのHDIのHD0-300勉強資料は問題と解答を含めています。それは実践の検査に合格したソフトですから、全ての関連するIT認証に満たすことができます。
JPexamはHDIのHD0-300認定試験に受かりたい各受験生に明確かつ顕著なソリューションを提供しました。当社はHDIのHD0-300認定試験の詳しい問題と解答を提供します。当社のIT専門家が最も経験と資格があるプロな人々で、我々が提供したテストの問題と解答は実際の認定試験と殆ど同じです。これは本当に素晴らしいことです。それにもっと大切なのは、JPexamのサイトは世界的でHD0-300試験トレーニングによっての試験合格率が一番高いです。
HDIのHD0-300の認定試験に合格すれば、就職機会が多くなります。この試験に合格すれば君の専門知識がとても強いを証明し得ます。HDIのHD0-300の認定試験は君の実力を考察するテストでございます。
購入前にお試し,私たちの試験の質問と回答のいずれかの無料サンプルをダウンロード：http://www.jpexam.com/HD0-300_exam.html
NO.1 Which three technologies enable Help Desks to achieve their performance goals?
(Choose three)
A. Automatic Call Distributor
B. Interactive Voice Response
C. Intra-monthly Monitoring System
D. Extra-diem Reporting Application
E. Customer Relationship Management
Answer: A,B,E
HDI認証試験 HD0-300問題集 HD0-300 HD0-300認定試験
NO.2 You are supporting someone from a different culture. How can you improve your
communication? (Choose three)
A. speak slowly and loudly
B. pause to verify understanding
C. encourage the person to ask for clarification
D. use proper/standard language expressions (eliminate slang)
Answer: B,C,D
HDI認定証 HD0-300 HD0-300
NO.3 Your Help Desk is 24x7 and covers support for many areas throughout the country.
An upcoming snow storm is expected to cause power outage.
What helps you prepare for the upcoming days?
A. call answer plans
B. contingency plans
C. UPS usage reports
D. Gap analysis reports
Answer: B
HDI HD0-300 HD0-300
NO.4 Which three metric calculations impact customer satisfaction? (Choose three)
A. Average Talk Time
B. Abandonment Rate
C. First Call Resolution Rate
D. Averaged Speed of Answer
E. Average After Call Work Time
Answer: B,C,D
HDI練習問題 HD0-300認定資格 HD0-300 HD0-300練習問題 HD0-300認証試験
NO.5 What are three functions of an effective support organization in managing
unresolved support issues? (Choose three)
A. recording unresolved issues
B. resolving customer issues
C. escalating unresolved issues
D. monitoring unresolved issues
E. communicating the status of issues
Answer: C,D,E
HDI HD0-300過去問 HD0-300練習問題 HD0-300認証試験 HD0-300認定資格 HD0-300
NO.6 A customer could not get through to a support representative when calling the Help
Desk in the morning. He had to call back later.
Which metric captures this situation?
A. Time in Queue
B. Abandonment Rate
C. Average Speed of Answer
D. First Call Resolution Rate
Answer: B
HDI過去問 HD0-300 HD0-300 HD0-300 HD0-300認定証
NO.7 How can you pursue continuous learning to stay current with industry standards?
(Choose two)
A. create an individual development plan
B. conduct monthly performance reviews
C. volunteer for projects that require you to leam new information
D. communicate a need for change by providing a compelling business rationale
Answer: A,C
HDI HD0-300認定試験 HD0-300
NO.8 An upcoming production rollout could heavily impact normal off-shifts. You decide
to move schedules to cover the upcoming increase in calls. After the staff expresses
their concerns about having to work the new shifts with little warning, you still
decide to implement your off-schedule shift change.
Which leadership trait does this show?
A. the ability to encourage team participation
B. the ability to discourage one-person domination
C. the ability to execute a plan despite adverse conditions
D. the ability to identify unpopular decisions as still necessary
Answer: D
HDI認定試験 HD0-300認定証 HD0-300認定資格 HD0-300練習問題
NO.9 Which statement about contract staffing is true?
A. Contract employees can only be let go by their company.
B. Contract employees receive more benefits than full-time employees
C. Contract employees may hinder teamwork if they do not work closely with full-time
employees
D. Contract employees are allowed to work hours that are not specifically defined by
their company.
Answer: C
HDI認定試験 HD0-300 HD0-300 HD0-300認証試験
NO.10 Who is ultimately responsible for an employee's success or failure?
A. the employee
B. the employee's mentor
C. the employee's manager
D. the employee's team leader
Answer: A
HDI認定証 HD0-300 HD0-300 HD0-300 HD0-300 HD0-300練習問題
NO.11 Which practice is important in improving the supportive atmosphere found in an
open and positive work environment?
A. use of visual status boards
B. empowerment from management
C. access to computer telephony technologies
D. specific statement of performance expectations
Answer: B
HDI HD0-300問題集 HD0-300 HD0-300
NO.12 Service Level Agreements document the level of service provided as well as the level
at which that service is provided by which two parties?
A. customer
B. stake holder
C. service provider
D. Help Desk manager
E. Service-level managers
Answer: A,C
HDI参考書 HD0-300 HD0-300 HD0-300 HD0-300
NO.13 Which traits should a Help Desk manager look for an analyst to determine if the
analyst can effectively multitask?
A. handles stress and prioritize
B. takes the initiative and is creative
C. takes chances and switches topics
D. changes perspectives often and is self sufficient
Answer: A
HDI HD0-300 HD0-300認定資格 HD0-300 HD0-300
NO.14 What are three benefits of mentoring programs? (Choose three)
A. They help team members improve
B. They help retain personnel with optimal skills.
C. They allow team members potential growth opportunities.
D. They help team members develop strategic vision statements.
Answer: A,B,C
HDI HD0-300認定試験 HD0-300
NO.15 What are three ways to maintain a balanced and positive outlook when adapting to
new situations, priorities, or demands? (Choose three)
A. concentrate on common goals during times of disagreement
B. develop interests outside of work to provide a stress-free zone
C. identify trends in service, and then develop resources to meet those trends
D. create a personal network of advisors with whom you can share problems and
concerns.
Answer: A,B,D
HDI HD0-300認証試験 HD0-300認定証 HD0-300認定試験 HD0-300
NO.16 What should be addressed in a support center's marketing plan?
A. the support center's budget requirements
B. the support center's staffing requirements
C. the support center's implementation timelines
D. the support center's role in the corporate vision
Answer: D
HDI参考書 HD0-300 HD0-300 HD0-300
NO.17 Organizational development needs are determined by which three methods?
(Choose three)
A. project analysis
B. position profiling
C. skill gap analysis
D. individual assessment
Answer: B,C,D
HDI認証試験 HD0-300参考書 HD0-300
NO.18 You want to be prepared for a potential decrease in workforce scheduling based on
a decrease in customer service requests. What are the three most likely reasons for a
reduction in call volume? (Choose three)
A. Customers are better trained
B. Customers are more experienced
C. Business functions are outsourced
D. System are more stable and mature.
E. Overall business/workforce is reduced.
Answer: A,B,D
HDI練習問題 HD0-300 HD0-300認定資格 HD0-300
NO.19 Your support organization has 20 frontline analysts. The Call Management System
produces performance reports that show the amount of time each analyst is on the
phone, performing wrap-up work, and not available. Reports also show the number
of calls taken and the average talk-time per agent.
Based on these reports, what should the manager do to improve the support
organization's performance?
A. publish trend reports for the group as a whole
B. publish a list of agents ranked by who has the most talk time.
C. Recognize and reward the individual who handles the most calls
D. Recognize and reward the individual who has the least :not available" time
Answer: A
HDI HD0-300問題集 HD0-300
NO.20 Which two service parameters are normally addressed in a Service Level
Agreement? (Choose two)
A. call flows
B. training material
C. products supported
D. days and hours of service
Answer: C,D
HDI認定試験 HD0-300 HD0-300認定試験 HD0-300
JPexamは最新のIIA-CGAP問題集と高品質の000-318問題と回答を提供します。JPexamの200-120 VCEテストエンジンと700-101試験ガイドはあなたが一回で試験に合格するのを助けることができます。高品質の1Y0-200 PDFトレーニング教材は、あなたがより迅速かつ簡単に試験に合格することを100％保証します。試験に合格して認証資格を取るのはそのような簡単なことです。
没有评论:
发表评论